betbd Privacy Policy
Your personal information is our top priority. Here is a full explanation of how betbd collects, stores, and keeps your information secure.
1. Introduction and Scope
betbd ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for users in Bangladesh. By using our website betbd.cam, you agree to the terms described in this privacy policy.
This privacy policy explains what personal information betbd collects, why it is collected, how it is used, and how it is kept secure. This policy applies to all members and visitors registered on betbd.cam.
We may update this policy from time to time. For significant changes, we will notify you by email or site notification. Continued use of the site after a policy change means you have accepted the updated policy.
2. Information We Collect
Information You Provide Directly
During registration or account management, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket numbers)
- National ID or passport details for identity verification
- Withdrawal address or account information
Automatically Collected Information
When you use betbd, the following information is collected automatically:
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Pages visited and links clicked
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
Information from Third Parties
In some cases we may also collect information from third-party sources, such as identity verification service providers, banking or payment service providers as part of the KYC process, and fraud prevention and risk assessment services. Information from such third parties is protected in the same way.
3. Purpose of Data Use
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login, and account security | Contract performance |
| Transaction Processing | Processing deposits and withdrawals via bKash, Nagad, and Rocket | Contract performance |
| Identity Verification | Age and identity verification under KYC rules (21+) | Legal obligation |
| Fraud Prevention | Detecting and preventing unusual activity | Legitimate interest |
| Customer Support | Providing assistance via live chat and email | Contract performance |
| Bonuses and Promotions | Sending personalised offers and bonuses | Consent |
| Platform Improvement | Improving site functionality and user experience | Legitimate interest |
| Legal Compliance | Complying with regulatory or court orders | Legal obligation |
4. Sharing and Disclosure of Information
betbd never sells, rents, or commercially shares your personal information with third parties. However, information may be disclosed in the following limited circumstances:
- Service Providers: Payment processors, KYC verification agencies, and technical infrastructure operators — only the information necessary to perform the service.
- Legal Obligations: When required to disclose information by court order, government directive, or regulatory authority request.
- Fraud Prevention: Notifying relevant authorities if money laundering or any other illegal activity is suspected.
- Business Transfer: In the event of an acquisition or merger of betbd's business operations, users will be informed in advance.
- With Consent: Sharing information for any other specific purpose with your explicit permission.
All third parties working with us are required to enter into a confidentiality agreement and may only use your information for the specified purpose.
5. Cookies and Tracking Technologies
Essential Cookies
These are essential for the basic functionality of the site. They are used to maintain login sessions, save form data, and perform security checks. They cannot be disabled.
Analytical Cookies
Used to understand how the site is being used — such as which pages are visited most and where users spend more time. This information helps improve the site.
Functional Cookies
These remember your preferences and settings, such as language selection and display preferences. They ensure a personalised experience and reduce the need to re-enter the same information repeatedly.
You can control or delete analytical and functional cookies through your browser settings. However, disabling essential cookies may cause some important site features to not work correctly.
6. Data Security and Protection Measures
betbd uses industry-standard technical and organisational measures to keep your information secure. The key components of our security framework are outlined below:
- SSL/TLS Encryption: All data transmission on betbd.cam is secured with 256-bit SSL encryption, making your information unreadable to any outside party.
- Password Hashing: Your password is not stored directly — it is kept in a one-way transformed form using an advanced hashing algorithm.
- Restricted Access: Only authorised staff can access your information for specific needs, and all access is logged.
- Regular Security Audits: Regular penetration testing and security audits are conducted to identify potential vulnerabilities.
- Data Backup: Regular data backups are taken on secure, encrypted servers so that information is not lost in any unexpected event.
- Two-Step Verification: Additional verification may be required for important account changes or large withdrawals.
However, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed. Please also keep your password confidential and do not share it with others.
7. Data Retention and Deletion
betbd stores your information only for as long as it is necessary or legally required. The key principles of data retention are described below:
- Active Accounts: All information is retained for as long as the account remains active.
- Inactive Accounts: For accounts that have been inactive for a long period, we will send you a notification and, if there is no response, the information may be securely deleted.
- Closed Accounts: Even after an account is closed, financial transaction records may be retained for a specified period as required by law.
- Legal Retention: Some information may be required to be retained for an extended period in the event of a fraud investigation or court order.
To request deletion of your information, contact us at [email protected]. We will fulfil your request as quickly as possible within legal limits.
8. Your Rights and Controls
Access
You have the right to know what information betbd holds about you. Upon request, we will provide a copy of the information stored about you.
Right to Rectification
If any of your information appears to be incorrect or incomplete, you can request a correction. This can be done through account settings or via support.
Right to Deletion
In certain circumstances you have the right to request deletion of your personal information, subject to legal obligations.
Right to Object
You can object to marketing communications or certain types of data processing. You can opt out of marketing emails at any time.
Data Portability
You have the right to receive your personal information in a structured, machine-readable format and to request that it be transferred elsewhere if needed.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted, particularly when the accuracy of the information is in question.
To exercise any of the above rights, contact us at [email protected]. We will endeavour to respond to your request within 30 working days. Some requests may require us to verify your identity.
9. Age Limit and Child Protection
betbd is for adults aged 21 and over only — not for children or minors. We do not knowingly collect information from anyone under the age of 21.
We verify age at the time of registration. If we learn that a minor is using our service, we will immediately close that account and permanently delete all associated information.
If you believe that a minor has registered on betbd, please let us know at [email protected]. We will take prompt action.
10. Contact Us
Privacy-Related Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:
Email: [email protected]
Live Chat: 24/7 support available in Bengali
We generally respond within 1-3 working days. For urgent matters, you can get faster assistance through live chat.
The Bengali version of this privacy policy is the authoritative version. If any changes are made to the policy, we will publish them on the website and notify registered users by email.